Refund Policy

RETURN POLICY

We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.

ELIGIBILITY

To be eligible for a return, your item must be:

  • Unused and in the same condition as received
  • In its original packaging with all tags attached
  • Accompanied by proof of purchase (order confirmation or receipt)

HOW TO RETURN

Returns are processed by mail. To initiate a return:

  1. Email us at goodvibesllc.2026@gmail.com with your order number and reason for return
  2. We will provide you with return instructions and the return address
  3. Ship the item back using a trackable shipping method

Please note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

REFUNDS

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 10 business days to your original payment method. Please allow additional time for your bank or credit card company to process the refund.

NON-RETURNABLE ITEMS

  • Items returned after 30 days of delivery
  • Used, damaged, or altered items
  • Items without original packaging or proof of purchase

EXCHANGES

We do not offer direct exchanges. If you need a different item, please return your original purchase and place a new order.

EU CUSTOMERS

EU customers have the right to cancel or return their order within 14 days without justification under the EU Consumer Rights Directive.

For any questions, contact us at goodvibesllc.2026@gmail.com